Shipping & Returns Policy

Last Updated: May 2026

1. Shipping Policy

At EVYORRÈ, every candle and fragrance product is carefully handcrafted and packed with attention to quality and safety. We aim to provide a smooth and reliable delivery experience across India.

2. Order Processing Time

  • Orders are generally processed within 1–3 working days after payment confirmation.
  • Customized, bulk, festive, wedding, or corporate orders may require additional processing time depending on quantity and design requirements.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Estimated Delivery Timeline

  • Standard delivery timeline is approximately 2–7 working days after dispatch depending on customer location and courier availability.
  • Delivery timelines are estimates only and are not guaranteed commitments.
  • Remote or non-serviceable areas may require additional delivery time.

4. Shipping Charges

Shipping charges are calculated based on delivery location, order size, weight, and packaging requirements. Free shipping offers, if applicable, may be limited to selected locations, products, or promotional campaigns.

5. Courier & Logistics Partners

  • EVYORRÈ works with trusted third-party courier and logistics providers for order deliveries.
  • Once an order is dispatched, tracking details may be shared through WhatsApp, SMS, email, or other communication channels.

6. Delivery Delays

Delivery may be delayed due to weather conditions, festivals & high seasonal demand, courier operational issues, public holidays, transportation disruptions, lockdowns or government restrictions, remote location service limitations, or force majeure events beyond reasonable control.

In such situations, customers are requested to allow additional reasonable delivery time. EVYORRÈ will make reasonable efforts to coordinate with courier partners for timely delivery. EVYORRÈ shall not be held legally responsible for delays caused by third-party logistics providers or circumstances beyond reasonable control.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate Name, Address, Contact number, and Pincode.
  • EVYORRÈ shall not be responsible for failed deliveries, losses, or delays caused due to incorrect information provided by the customer.
  • Additional shipping charges may apply for re-dispatch of returned shipments.

8. Return Eligibility

Due to the handcrafted and personal-use nature of our products, returns are accepted only under limited circumstances.

Customers may request a return or replacement only if:

  • The wrong product was delivered
  • The product arrived severely damaged
  • The item received is significantly different from the confirmed order

9. Non-Returnable Products

The following products are non-returnable and non-refundable:

  • Customized products
  • Personalized orders
  • Used or partially used candles
  • Products damaged after delivery
  • Festive, wedding, or bulk gifting orders
  • Products purchased during clearance or special sale events

10. Damaged Product Claims

To claim a damaged or incorrect product, customers must provide within 24 hours of delivery:

  • Complete unboxing video without cuts or edits
  • Clear product photographs
  • Packaging photographs
  • Order details

Claims without proper unboxing video proof may not be eligible for return, refund, or replacement.

11. Return Approval Process

  • All return requests are subject to review and approval by EVYORRÈ.
  • EVYORRÈ reserves the right to deny return requests that do not meet policy requirements.
  • Approved returns may be eligible for a replacement product, store credit, or a partial or full refund (as determined by EVYORRÈ).

12. Refund Timeline

  • Approved refunds are generally processed within 7–14 business days through the original payment method.
  • Banking and payment gateway processing times may vary.
  • Shipping charges, COD charges, gift packaging charges, and handling charges are non-refundable.

13. Lost Shipments

  • In cases where shipments are marked lost by the courier partner, EVYORRÈ will initiate an investigation with the logistics provider.
  • Resolution timelines depend on courier investigations and operational procedures.
  • Refunds or replacements for lost shipments will only be considered after confirmation from the courier company.

14. Limitation of Liability

EVYORRÈ shall not be considered legally responsible for courier delays, delivery failures caused by customer unavailability, incorrect address details, weather or transportation disruptions, third-party logistics issues, minor packaging damage during transit, or delays caused by force majeure events.

Under no circumstances shall EVYORRÈ’s liability exceed the actual purchase amount of the order in dispute.

15. Contact Information

For shipping, returns, or support-related queries:

  • Email: Evyorreofficial@gmail.com
  • Phone: +91 8690450180
  • Location: Rajasthan, India